As a frequent traveler who flies to Xiamen for business trips all year round, I stayed at Zijin Hotel Xiamen for four consecutive days. I thought that hotels around the airport would only focus on the basic convenience of "airport pick-up and drop off". However, throughout the entire stay, its service completely broke away from the stereotype of airport hotels, with every detail showing proper care and no sense of perfunctory process.
Just after getting off the plane to pick up my luggage, I dialed the hotel shuttle phone number. In less than 10 minutes, the driver parked at the designated waiting point in the terminal building. Not only did he take the large suitcase from my hand and help me put it in the trunk, but he also reminded me on the way that there has been a big temperature difference between morning and evening at the terminal recently, so I should add a thin coat when going out at night. At the hotel entrance, the doorman immediately came up to pick up my luggage and helped me take it all the way to the lobby lounge. As soon as I sat down, the front desk staff handed me a refreshing cup of Xiamen local fairy jelly. Just as I walked in from the outdoor temperature of over 30 degrees, the heat instantly dissipated in one gulp.
When checking in, I casually mentioned that I had to catch an early flight to Shenzhen the next day. Before I could ask, the front desk took the initiative to book a wake-up call service for me at 5am the next day. They even specially packed my breakfast into a portable bag, which not only contained bread and hot milk, but also two boxes of Xiamen style small pies, saying that it could be used to cushion my stomach when I was hungry on the plane. Upon learning that I am allergic to mangoes, the staff immediately marked my dietary restrictions in the system. In the following days of self-service breakfast, service staff passing by the dining table would proactively remind me which dishes contain mango ingredients, without me having to repeatedly confirm on my own.
The service during my stay was full of unexpected thoughtfulness: I returned to the hotel late at night after visiting attractions in the city, and accidentally left my Xiamen tourist annual pass on the ride hailing service. With a try it out attitude, I called the front desk, and the on duty staff not only immediately contacted the ride hailing driver, but also arranged for the hotel's field staff to pick up the pass at the agreed location. In less than half an hour, the annual pass was delivered to my room door, completely avoiding me from running back and forth on my own. My colleague had swollen legs and feet during the long-distance flight, so I casually mentioned it to the room service staff. Soon after, the staff brought ice packs and disposable foot soaking buckets, along with a handwritten tip to relieve swelling.
Even the small details that many hotels tend to overlook are considered comprehensively here: I handle work in the lobby, and the staff will quietly deliver a free glass of lemon water without interrupting my train of thought; When I come back from outside carrying large and small bags of souvenirs, the doorman will take the initiative to help me share them and deliver them all the way to the door of the room; I need to print dozens of project materials temporarily, and the staff at the business center not only help me print and bind them for free, but also specially help me sort and organize them by file type.
After staying for four days, there was no rush or sense of isolation like an airport hotel. Every staff member could remember my travel habits and arrange all the small needs in advance. For frequent travelers who fly to Xiamen, Zijin Hotel Xiamen is not just a temporary stop to catch a flight, but also a heartwarming station to relieve the fatigue of long-distance flights. Next time I land in Xiamen, I will definitely choose this place as soon as possible.Show more